Customer Service

This page contains the most frequently asked questions about our customer service. You can find our full terms and conditions here.

Shipping & Delivery

Nutristrength aims for same day dispatch for all orders placed before 3pm, Monday to Friday. Any orders made after 3pm will be processed and dispatched the following working day.

Nutristrength dispatches all orders with the courier Interlink. Interlink provides a tracked, next day service which includes a text/email update to notify you of delivery times.

Postage charges are:

UK over £75 have the option for free postage.

Under 1kg are sent by Royal Mail and we charge £3.01

Over 1kg is sent by Interlink and cost £5.70, which is a next day tracked delivery service.

International orders will be sent via a tracked courier service. Charges will vary dependent on weight and delivery location but you will be notified of the shipping cost before you complete the order.

International orders may be subject to duties or taxes on delivery in the destination country. Nutristrength is not responsible for these charges and customers are expected to check with their local customs and exercise authority to determine any liabilities before placing an order.

Opening Hours

Nutristrength operates from 8:30am to 5:30pm, (GMT) Monday to Friday (excluding public holidays). Orders can be placed any time, online via our website. Should you make a purchase outside of working hours the order will be processed and shipped the following working day.

Do I need to register to place an order with Nutristrength?

In order to make a purchase with Nutristrength online you must complete the registration process. This registration process simply records the information we need in order to process your order, such as your delivery address etc. The information obtained allows our staff to process your order more efficiently and track your order history. Please see our Privacy Policy for further information on how we use the information you provide us.

Should you wish to place an order via phone our sales team will always be happy to take your call.

Missing or damaged goods.

If you receive damaged goods when your order is delivered, or if you do not receive your order at all; please contact us immediately. Contact one of our sales advisors and they who will resolve your issue. The number to contact us on is 01380 814786.

Returns

Nutristrength will accept returns for any unopened goods that are returned within one month of purchase. Before returning any item please contact one of our sales advisors to acquire a returns number as a reference for your return. Without an allocated returns number we will not be able to process your return.

If you are returning an item to us, you are responsible for paying the cost of the returns postage. If you are retuning an item which is faulty, then you will not be asked to pay the cost of returning the item in accordance with the Distance Selling Regulations.

Privacy & Security

This Privacy Policy governs the manner in which Nutristrength Ltd collects, uses, maintains and discloses information collected from users (each, a "User") of the www.nutristrength.com website ("Site"). This privacy policy applies to the Site and all products and services offered by Nutristrength Ltd.

Personal identification information

We may collect personal identification information from Users in a variety of ways, including, but not limited to, when Users visit our site, register on the site, place an order, subscribe to the newsletter, fill out a form, and in connection with other activities, services, features or resources we make available on our Site. Users may be asked for, as appropriate, name, email address, mailing address, phone number, credit card information. Users may, however, visit our Site anonymously. We will collect personal identification information from Users only if they voluntarily submit such information to us. Users can always refuse to supply personally identification information, except that it may prevent them from engaging in certain Site related activities.

Non-personal identification information

We may collect non-personal identification information about Users whenever they interact with our Site. Non-personal identification information may include the browser name, the type of computer and technical information about Users means of connection to our Site, such as the operating system and the Internet service providers utilized and other similar information.

Web browser cookies

Our Site may use "cookies" to enhance User experience. User's web browser places cookies on their hard drive for record-keeping purposes and sometimes to track information about them. User may choose to set their web browser to refuse cookies, or to alert you when cookies are being sent. If they do so, note that some parts of the Site may not function properly.

How we use collected information

Nutristrength Ltd may collect and use Users personal information for the following purposes:

- To improve customer service

Information you provide helps us respond to your customer service requests and support needs more efficiently.

- To improve our Site

We may use feedback you provide to improve our products and services.

- To process payments

We may use the information Users provide about themselves when placing an order only to provide service to that order. We do not share this information with outside parties except to the extent necessary to provide the service.

- To send periodic emails

We may use the email address to send User information and updates pertaining to their order. It may also be used to respond to their inquiries, questions, and/or other requests. If User decides to opt-in to our mailing list, they will receive emails that may include company news, updates, related product or service information, etc. If at any time the User would like to unsubscribe from receiving future emails, we include detailed unsubscribe instructions at the bottom of each email or User may contact us via our Site.

How we protect your information

We adopt appropriate data collection, storage and processing practices and security measures to protect against unauthorized access, alteration, disclosure or destruction of your personal information, username, password, transaction information and data stored on our Site.

Sensitive and private data exchange between the Site and its Users happens over a SSL secured communication channel and is encrypted and protected with digital signatures.

Sharing your personal information

We do not sell, trade, or rent Users personal identification information to others. We may share generic aggregated demographic information not linked to any personal identification information regarding visitors and users with our business partners, trusted affiliates and advertisers for the purposes outlined above.

Third party websites

Users may find links on our Site that link to external third parties. We do not control the content or links that appear on these sites and are not responsible for the practices employed by websites linked to or from our Site. In addition, these sites or services, including their content and links, may be constantly changing. These sites and services may have their own privacy policies and customer service policies. Browsing and interaction on any other website, including websites which have a link to our Site, is subject to that website's own terms and policies.

Changes to this privacy policy

Nutristrength Ltd has the discretion to update this privacy policy at any time. When we do, we will revise the updated date at the bottom of this page. We encourage Users to frequently check this page for any changes to stay informed about how we are helping to protect the personal information we collect. You acknowledge and agree that it is your responsibility to review this privacy policy periodically and become aware of modifications.

Your acceptance of these terms

By using this Site, you signify your acceptance of this policy and terms of service. If you do not agree to this policy, please do not use our Site. Your continued use of the Site following the posting of changes to this policy will be deemed your acceptance of those changes.

Our acceptance of your order

By completing and submitting the electronic order form (or proceeding through the 'checkout process') you are making an offer to purchase goods which, if accepted by us, will result in a binding contract. Neither submitting an electronic order form or completing the checkout process constitutes our acceptance of your order.

Contacting us

If you have any questions about this Privacy Policy, the practices of this site, or your dealings with this site, please contact us at:

Nutristrength Ltd

Nutristrength Ltd
5 Eastcott Common
Eastcott
Devizes
Wiltshire
SN10 4PL
01380 814786
sales@nutristrength.com

This page was last updated on December the 16th, 2015